Complaints and feedback
We want to hear what we are doing well and what we could do better.
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Last updated: TODO date
Your feedback matters
Compliments, ideas and complaints all help us improve. Making a complaint will never affect the support you receive from us. You can stay anonymous if you prefer, although that can make it harder for us to look into things.
How to tell us
- Talk to your support worker or nurse
- Call us on 0412 632 913
- Email info@beinghumancare.com.au
- Send a message through our contact page
A family member, friend or advocate can make a complaint for you or help you with it. To find a free disability advocate, visit the Disability Advocacy Finder.
What happens next
- We let you know we have received your complaint within [TODO timeframe].
- We talk with you to understand what happened and what you would like to happen.
- We look into it fairly and keep you updated.
- We tell you what we found and what we will do, usually within [TODO timeframe].
- We use what we learn to improve how we work.
[TODO check these steps and timeframes match your complaints management procedure]
If you are not happy with how we handled it
NDIS participants
You can contact the NDIS Quality and Safeguards Commission at any time. You do not have to come to us first.
- Phone: 1800 035 544 (free call from landlines)
- Website: ndiscommission.gov.au
DVA clients
You can give feedback to the Department of Veterans' Affairs.
- Phone: 1800 VETERAN (1800 838 372)
- Website: dva.gov.au
Complaints about nursing or health care
You can contact the Office of the Health Ombudsman in Queensland.
- Phone: 133 OHO (133 646)
- Website: oho.qld.gov.au
Privacy complaints
See the complaints section of our privacy policy.
If someone is in danger
If someone is in immediate danger, call 000. If you are worried about abuse or neglect of a person with disability, you can also report it to the NDIS Quality and Safeguards Commission on 1800 035 544.